Welcome to the Digital Defence website. These Terms and Conditions refer to all information, services and functionality on www.digital-defence.co.uk (the ‘Site’), including the webshop www.digital-defence.co.uk/shop.

We believe in straightforward information without hidden jargon. If you have any questions, give us a call on 01435 884664 or email us on: support@digital-defence.co.uk. We’ll be happy to help. If you’d like to read our Privacy Policy, just click here.

ABOUT US

Digital Defence is a trading name of Higher Nature Ltd, company number: 02834800.

Digital Defence makes and sells pioneering skin care products and is bound by UK and EU laws and regulations covering mail order goods and services. These include, but are not limited to, the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications. We will not sell or knowingly pass your details on to anyone else. We are registered under the Data Protection Act 1998.

ACCEPTANCE OF TERMS AND CONDITIONS

By creating a user account on this site and/or submitting an order to Digital Defence via the checkout on this Website, you are accepting in full all that is set out here in our Terms and Conditions and Privacy Policy.

WEBSITE CHANGES

We may make changes to this Website and Terms and Conditions from time to time by removing or adding any part without prior warning. Your continued use of this website will be deemed acceptance of these changes.

INTELLECTUAL PROPERTY RIGHTS

Unauthorised use of words and images from this website is copyright theft so please don’t do it. If you want to use any of it, please ask by emailing support@digital-defence.co.uk and we’ll be happy to help with your enquiry.

DELIVERY

Standard delivery within the UK is free. Express delivery and non-UK deliveries will be subject to a shipping charge depending on the item, where it is going and how many you’ve bought.

Delivery within the UK should reach you within a week. Occasionally orders do get stuck or lost in the post so we suggest that customers wait 14 days after ordering to get in contact with us if a parcel has gone missing.  International orders often take a little bit longer than in the UK. Please get in touch if you want any more information on delivery options.

We only ever provide information essential to ensuring delivery of your items or fulfilling other important services for you. This may include providing contact information to the relevant courier to ensure the delivery of your order.

METHOD OF PAYMENT:

ONLINE VIA STRIPE:

You can pay online through our website. We accept all major credit and debit cards.

Stripe handles all transactions on our behalf providing maximum protection for your payment details. To view the Stripe privacy policy click here.

ONLINE VIA PAYPAL:

You can pay online through PayPal. PayPal handles all transactions on our behalf (with the exception of subscription orders) providing maximum protection for your payment details. To view the PayPal privacy policy click here.

RETURNS POLICY

If you would like to return a product (for any reason), we will be happy to give you a refund or exchange for other products provided that the returned order is unopened. We ask that you return unwanted products at your own expense and responsibility within 28 days of receipt of purchase.

If you received a product that is damaged then a replacement or a full refund will be given, including the cost of sending it back to us. We may ask for a photo of the damaged goods or for you to send them back to us, this is to help us understand what happened and to prevent it in future.

If you wish to return a product, then please email us at support@digital-defence.co.uk and we will let you know how best to do this.

Refunds can only be made through the original way that you paid.

VOUCHERS AND DISCOUNTS

Sometimes we give vouchers and discounts on our webshop, for example, our refer a friend programme. Please note you cannot use more than one discount code on one order. 

FRAUD PREVENTION

Now and again our bank card processing company warns us that although a payment has been accepted, the transaction is suspicious. When this happens, we’ll make additional checks with you. If you don’t respond to our requests for more info, we may be forced to cancel the transaction in case it is fraudulent. If so, we’ll have to cancel the order and refund the amount paid but we’ll do all we can to make sure you can make another order as soon as possible.

STATUTORY RIGHTS

Customers in the European Union have the right to cancel or withdraw from a purchase of a product if done so within 14 days after the date of delivery.  On completion of the cancellation of our contract, you will receive a full refund, including the original standard delivery charge.

If you cancel the purchase of a product then you must return the goods at your own expense. You are also responsible for any loss or damage incurred in the process of returning the goods.

If you wish to return a product then please email us at support@digital-defence.co.uk and we will provide you with the relevant information to carry this out.

Refunds can only be made to the original card of purchase. We do not accept returns from countries outside of the European Union.

OUR CONTRACT WITH YOU

Getting your order confirmation and payment isn’t the same as entering into a contract with you. This only happens when we send out your items. This is standard legal practice and is necessary because we might have accidentally made a pricing error or sometimes even your payment might later be declined by your bank. Placing an order and paying for it means you have accepted these terms and conditions.

THIRD PARTY LINKS

If we share a link to something on a third party website, it doesn’t mean that we endorse the whole website and therefore you acknowledge and agree that we are not to be held responsible for the content of any such sites.

BLOG

We reserve the right to deny a comment on any blog post if we feel the content is inappropriate.

ACCEPTANCE

By creating a user account on this site and/or submitting an order to Digital Defence via the checkout on this Website, you are deemed to have read and fully accepted these Terms & Conditions, including changes we may make from time to time.

PRIVACY POLICY

Click here to read our Privacy Policy.

CONTACT US

We’ve tried to keep our Terms and Conditions jargon free and easy to understand, however if you need some clarity on any area please get in touch by emailing support@digital-defence.co.uk or by calling 01435 884664.

 

Last updated: 12 October 2021